Paula Young is an online marketplace that offers wigs exclusively for women. It was able to maintain popularity among ladies by offering impressive value added services such as 150% price guarantee and free shipping. Paula Young offers a decent collection of wigs as well. They include layered wigs, bob wigs, classic wigs, pixie wigs, voluminous wigs and trendy wigs. On the other hand, ladies are provided with the ability to purchase wigs by type such as curly wigs, wavy wigs and straight wigs. Wigs that belong to a variety of colors, including gray, red, brunette and blonde are available for sale. Apart from that, ladies can narrow down their search using many other parameters such as length and size when purchasing wigs. Therefore, Paula Young has got a huge collection of wigs for sale and there is something for everyone.
Paula Young is equipped with a group of excellent hair stylists as well. All these stylists are super creative and they have the ability to give life to flawless work. Moreover, the work done by these stylists are gentle and fast when compared to other service providers. In other words, you will not have to wait for a couple of weeks in order to get the hair wig that you order delivered to the doorstep. These stylists also take necessary measures to introduce the latest styles to their store. As a result, they have become trend setters in hair styling as well.
Even though Paula Young has been gifted with a team of excellent hair stylists, they have not been able to maintain an excellent reputation in the past because of poor customer service. Most of the customers have complained that they received incorrect products from Paula Young. When they receive an incorrect product, they will need to go through the hassle of returning them and getting the refund. This is a lengthy process, which would usually drag for several weeks. The product returning process is not so smooth as well. The reviews that can be found on the internet bear testimonials to prove the above mentioned fact. For example, Paula Young would not confirm whether they have received your returned parcel or not. You have to push them and ask for it. This process is kind of frustrating, especially when you have not done anything wrong from your side.
Paula Young offers a dedicated customer support hotline. However, people who work at the call center seem to be clueless at times. In fact, they don’t have a background knowledge about the types of services that are offered by the website. It seems like Paula Young has outsourced their contact service to a group of people who are from another area. The customer service people also take a long time to tell whether they have received your returned parcel or not. Until they give the confirmation, you will have to stay on phone. Therefore, Paula Young is not good at all when it comes to customer satisfaction.
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